Bookings and customer service
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  - Terms and conditions on rental cars

Discounts up to 15%

in all types of excursions, whether by bushiking, boat tour, etc., through our Travel agency Oasis La Palma, with office in Los Cancajos. Free Wifi in both offices. External cleaning of the vehicle in our installations (by appointment necessary).

Details Car Delivery

  • Your are requierd to present your passport and driver licence at the car delivery.
  • Please contact us as soon as possible in any case of delay or change of arrival time.
  • Airport delivery. We wait for you at the airport meeting point on your arrrival. Please go directly to the meeting point.
    Cars colection at the airport: it is obligatory to return the car in the parking zone A. If the car will be returned in any other place of the airport we will charge 30.- eur to the clients deposit or 15.- eur in case of informing the company.
  • Harbour delivery. We wait at the entrance of the harbour terminal (Estacion Maritima) with a sign and your name on it.
  • Accommodation delivery. The Autos Oasis Team will wait for you in the reception at the time shown in your voucher.

Insurance

CDW (Collision Damage Waiver) and TW (Theft Waiver)

  • Always included in the paid rate.
  • Excess charges can range from 200 to 600 euros depending on the size of the car (except offers shown). Excess will be charged on your creditcard and returned on your credit card if the car has been collected in the same conditions as picked up. In exceptional cases and only on request the Excess can be deposited in cash. Refund of the Excess will be done by bank transfer, charging € 0,00 administration fee for national bank transfers and € 5,00 for international bank transfers.

Excess (Super CDW)

  • If you want to have a CDW without Excess (Super CDW) you can choose the option to pay a daily supplement. Charges are between 3 to 10 euros per day, depending on the size and value of the vehicle (except offers shown). Deposit (minimum 100 €) by credit card require.
    CDW insurance and SCDW insurance:  you must show to Autos Oasis La Palma the friendly declaration of accident (declaración amistosa de accidente) within 24 hours from the accident duly and completely filled,  either the accident was with another vehicle or not, either you're the guilty or not, independently of the greater or lesser gravity of the accident. You can show this paper coming directly to our office, you can send it by fax or e-mail.
    Any delay or failure to submit this paper to Autos Oasis La Palma will automatically cancels the SCDW insurance.
  • The insurance does not cover, in any circumstances, the undercarriage, wheel covers and tyres and transport in case of breakdown due to damage or accident caused by the client. The insurance does not cover any load, luggage or personal belongings in the vehicle. The Super CDW (without excess insurance) is subject to certain exclusions which include, without limit, when damage is caused to windows / windscreens, wheels and tyres, the underside or roof of the car or where the vehicle is driven off-road or on un-tarmacked roads, without due care and attention, negligently or where the driver is under the influence of alcohol or other drugs. Your liability to pay for the damage will therefore not be waived in these circumstances and you may be liable for the full cost.

Deposit

Groups Without excess (Super CDW included) With excess (Super CDW not included)
A, to C 100 € 400 €
C1 to D2 200 € 500 €
E, F, G, I 300 € 800 €
H 380 € 950 €
J, K 750 € 1500 €


P.A.I (Personal Accident Insurance)

  • Included in the paid rate. Maximum amount of 20.000,00 Euros.(+/- 18.000 S. Pounds).

Cancellation Policy

* Promotion: No cancellation or amendment fees *: Costs € 0.00 provided us know and / or justified by at least 24 hours in advance in groups A, B and C groups with at least 7 days. Cancellations with less than 24 hours and no show has a cost value of 1 day. The refund amount due, if any, will always in the same way he made the payment, doing Cars Oasis La Palma is no charge for this return if this is by credit card, except their own payment system Visa if any, and fee of 5.00 € for domestic transfers and € 10.00 per international transfers. Autos Oasis is not responsible for possible charges of the issuing credit card or bank supplied by the customer. No cash refunds will be made unless the payment was in cash.

* This promotion is NOT VALID for the groups D, E, F, G, H, I and J, and reserves that include all or part of dates: Christmas, New Year, Carnival, Easter and from July 15 to August 25, which will apply the following cancellation policy:

Modifications of reservation in all groups: 10 €
 
Cancelations in Groups A, B, C y D
Cancellations + 48 hours:
Cancellations - 48 hours:
No Show:
15 €
cost 1 day
cost 2 days
Cancellations in  Grups E, F, G, H, I, J, K:
Cancellations + 7 dias:
Cancellations - 7 dias and + 72 hours:
Cancellations - 72 hours and No Show:
cost 1 day
cost 3 days
100% 
 
In any case all changes and cancellations due to unfavorable weather and sickness have demonstrated cost 0 €.

General Conditions

      • Unlimited mileage.
      • All prices shown include all taxes (13,5% IGIC) without exception.   
      • Drivers must have held a licence for a minimum 2 years. Minimum age is 23. Extra charge an under age fee for these drivers. The charges can be a minimum of 2 euros per day.
      • The payment will be deducted from your credit card by Autos Oasis upon completing your reservation. Please have your credit card available as it must be shown at the time of pickup. The credit card owner and driver must be the same person.
      • All bookings by our customers are subject to our terms and conditions.
      • The customer acknowledges that in making a booking with Autos Oasis La Palma SL he/she does so only on the basis of the material contained on our voucher, on our website or information provided on the phone by our call centre agents.
      • Autos Oasis La Palma SL is a car rental. Bookings made are subject to these terms and conditions. Please note that the rental of the vehicle will be subject to the law of Spain. You should satisfy yourself that you understand (and agree) to its terms and conditions, as you will be subject to, and must comply with these terms, and the law.
      • Autos Oasis La Palma SL will not be held responsible for anyone driving under the influence of alcohol or drugs, causing willful damage, off road driving or driving without due care and attention. The customer will accept responsibility in respect of such claims.
      • Costs incurred for administrative processing of Traffic and Parking Infraction Fines: € 20,00.
      • Fuel filling service. min. 18 €
      • Cars and all offers are subject to availability. All information in these terms and conditions, including prices, is correct at the time of publication.
      • Rates and availability are subjected to change without previous notice.

Extras

Additional Driver

      • In some offers the first additional driver is free of charge and after this there is a charge between 10 euros per day to 12 euros per rental.

Out of hours

      • This service is on a request basis. The charges vary between 2 and 50 euros depending on the local place. Out of hours collections are only available at certain locations.

Fuel Deposit

      • We will offer the option return with +/- the same petrol. A deposit is always required and any missing petrol will be deducted from the deposit plus a refuelling charge. If the vehicle is collected full and left empty, the client will pay for the all the petrol and the charges vary between 35 euros and 80 euros depending on the size of the vehicle. No refunds will be given for unused petrol.

Use of Vehicle

      • The vehicle must not be used for the paid transport of passengers.
      • The vehicle must not be used to push or tow.
      • The vehicle must not be used to transport goods that infringe the law.
      • The client is responsible for any fines or penalties and must inform of this.
      • If the vehicle documents are lost, the client must pay a fee to Oasis La Palma.
      • The only authorised persons to drive the vehicle are the ones stated in the contract.
      • The customer should not carry more passengers than those permitted by law.
      • The vehicle must not be driven off road, on an untarmacked surface or in dangerous areas e.g. beaches, canyons etc.
      • It is understood that non-compliance with these regulations will void the insurance.

Documentation

      • The vehicle documents must be kept safe and in the vehicle at all times.
      • Personal Data. Autos Oasis will hold your personal data relating to the rental for legal reasons.

Mechanical Difficulties/Accidents

      • In the event of any mechanical difficulties or accidents involving your car, it is important that details are reported to Oasis La Palma car rental within 24 hours.
      • In the event of an accident you must also complete an accident report form by the end of the rental period.
      • Local police should also be notified in the case of accidents and a signed police report obtained.
      • Full details of third parties should also be obtained.
      • Autos Oasis La Palma must give authority to repair or replace a vehicle if it is clearly not your fault. Their name and contact details are shown on your voucher and rental agreement.
      • You should retain copies of all rental documentation in the event an insurance company is involved.
      • Your insurance cover may be invalidated if this procedure is not followed correctly and this may prejudice any claim for compensation.
      • A check-in form must be signed on return of the vehicle. Failure to do so may delay the investigation of disputes regarding damage excess charges.

To make the cars delivery easier and quicker please check if you filled in the booking formular correctly, if not please send us the following details:

-Name and Surname: -Telephone number:
-Birthdate: -Passport number
-Place of birth: -Place of issue:
-Home adress: -Date of issue
-Post code -Driving licence number:
-Nationality: -Place of issue:
-Accommodation name on La Palma: -Date of issue:

Treatment of Personal Data

According to current regulations regarding data protection as well as on services of the information society and electronic commerce, the user accepts that personal data provided at the time of registration, or any other data provided to OASISLAPALMA . COM, for access to the web site, are incorporated into files belonging to this company, in order to facilitate the provision of services requested, the correct identification of users requesting personalized services to perform statistical studies of the registered users to make improvements in services for the management of basic administrative tasks, and to keep you informed by email or through any other means, news, products and services OASISLAPALMA.COM, or third-party collaborators. In the case of commercial communications via e-mail or equivalent means, the user gives express consent to send advertising via this medium.
Also, the user gives his consent to OASISLAPALMA.COM, gives its data to other websites with which it manages directly, with the sole purpose of improving intermediation in the provision of services agreed upon, respecting, in any case, the law Spanish on the protection of personal data.
OASISLAPALMA.COM is committed to fulfilling its obligation of secrecy of personal data and its duty to treat as confidential, and assumes, to these effects, the technical, organizational and security measures to prevent alteration, loss, unauthorized access or processing, in accordance with the provisions of Law RGPD 679 / 2016, on the Protection of Personal Data, and other applicable legislation.
The user, in any event, the veracity of the information provided, OASISLAPALMA.COM reserving the right to exclude from the registered services any user who has provided false information, without prejudice to other actions that may apply in law.
Any registered user can at any time exercise the right to access, correct and, if necessary, terminate their personal data supplied by request to admin@oasislapalma.com.



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